Corporate social responsibility

We want our people and society to benefit from our presence. Our projects and operations have the potential to benefit local communities by creating jobs, supporting development initiatives and providing opportunities for local suppliers.

We listen & we care!
We listen, respond and collaborate with our customers and the communities that we operate in. We’ve set up formal grievance channels and are using a variety of engagement techniques, from site visits, workshops and meetings to distributing literature.

Through our Customer Interaction Centre, we have implemented a structured process of registering, verifying and investigating feedback. Corrective actions are put into effect to ensure legitimate complaints are addressed and adverse effects mitigated as soon as possible.

We conduct regular surveys – Mystery Shoppers and Customer Interaction Calls - to capture customers’ expectations and priorities. Customer relationship at our service stations and convenience stores is developed and sustained through our sales managers

Supporting social development
Being the UAE’s largest fuel supplier to the community, we periodically assess its needs and expectations and try to provide more services to them. We also contribute to social investmentand community development programmes.



Ramadan Community Initiatives
In 2014, ADNOC Distribution supported the Khalifa Bin Zayed Al Nahyan FoundationIftar Project through the distribution of LPG cylinders to needy families. The company provided 5,346 gas cylinders to 261 needy women during the Holy Month.

In Ramadan, the company has also launched a 13-month internal campaign to raise funds for the UAE Red Crescent.

Additionally, the company has distributed dates and water at its service stations during Iftar. Aimed at helping those unable to reach their destinations on time for Iftar, the initiative also sought to reduce road accidents caused by speeding during the rush hour.

Partnership with Sharjah Social Services Department – supporting marginalised communities
ADNOC Distribution acted as a gold sponsor to a number of community forums and conferences organised by Sharjah Social Services Department (SSSD) throughout 2014. The company helped with the hosting of the fifth Social Services Conference in April 2014, the fifth Scientific Forum under the theme ‘Enough Violence’ in June 2014 and the third Elderly Services Forum, which marked the International Day of Older Persons on October 3.

Supporting Breast Cancer Awareness
In 2014, ADNOC Distribution supported the ‘Pink’ initiative to increase public health awareness of breast cancer. There was a special focus on rural areas as well as early cancer detection events.